The author argues that improvement, at any level, boils down to personal agency. And the effectiveness of personal agency depends upon the quality of relationships.
Otero, G. (2003). Conversations for school improvement : the value of relational learning. https://research.acer.edu.au/apc_monographs/10
(APC monograph n.13) This paper has been developed from themes and material presented by Dr Otero in two keynote addresses: the first to the VPPA Annual Conference, on 4 August 2003; and the second to the VASSP Annual Conference, on 11 August 2003. Both conferences were held in Melbourne.