In 2007 ACER lead a sector-side development, deployment and support of a set of instruments and reporting tools to underpin a new data-driven and outcomes-focused approach to quality assurance in Australia’s vocational education and training sector. The AQTF 2007 Quality Indicator survey resources provide building blocks for a wide range of conversations about the quality of vocational education and training. Such feedback is used in education systems and organisations to obtain information on the quality of education and training.
Broadly speaking, collecting information about performance provides a valuable source of data for RTOs to:
◗◗ gauge how well they are meeting client needs;
◗◗ inform data-driven continuous improvement planning;
◗◗ provide proxy measures of education and training outcomes;
◗◗ provide evidence to registering bodies as part of their risk assessment;
◗◗ manage and enhance relationships with key learner and employer stakeholders; and
◗◗ identify areas for improvement in their training and assessment services.
More specifically, collecting data from learners and employers helps RTOs assess their performance against all of the AQTF 2007 Essential Standards for Registration and most of the underpinning Essential Elements. In short, the data can help support continuous improvement processes to ensure that:
◗◗ the RTO provides quality training and assessment across all of its operations;
◗◗ the RTO adheres to principles of access and equity and maximises outcomes for its clients; and
◗◗ management systems are responsive to the needs of clients, staff and stakeholders, and the environment in which the RTO operates.
ACER, "AQTF Quality Indicator Service : 2011-12 report" (2012).